Returns & Exchanges

At Town Appliance, we strive to ensure your home renovation or upgrade is seamless by offering a 30-day return policy on most major appliances. If you are not completely satisfied with your purchase, we are here to assist with a straightforward exchange or refund process.

Return Process

• 1.
  Request Authorization

  Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and verify eligibility.

• 2.
  Prepare the Appliance

  Ensure the unit is in its original, uninstalled condition with all packaging, manuals, and accessories included to avoid restocking fees.

• 3.
  Schedule Pickup or Shipping

  Arrange for a professional carrier pickup or drop off the item at one of our authorized locations as instructed by your support representative.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit and confirm its condition, we will process your refund or credit to your original payment method within 7-10 business days.